When I lived in Ottawa I shared a townhouse with a number of people. At one point our humble 3 bedroom college home housed 7 people. Figure that one out. All in all though, I loved it. There was always someone home to chat to, which, being far from everyone I had grown up with and all of my family...was wonderful. Also I could bake to my hearts content because there was always someone there to eat it! I also got to strentch and improve my baking skills as one of my friends ate a fairly strict Kosher diet and the other had wheat allergies (Which my mother, and my boyfriends sister have. As well as having another brother, sister-in-law and two nieces who are celiac. Whats a baker to do???)
Tangent.
Anyways. Our wonderful house 'administrator' (for lack of a better word) was my great friend B. She handled the rent collection, the garbage schedule, the noisy neighbors, the bills and the roomates. This is because she is awesome. Also because she is a multitasking, organized, determined, hardworking, energetic person. I on the other hand, am quite useless. Or was. Or is. I am also lazy. And melancoly. And Melodramatic. and Lethargic. And kind to myself.
To this end I never learned much about dealing with stupid internet/TV/phone companies. Also in Ottawa there was not much choice. You could choose company BLUe or company RED. Not much competition. Needless to say we tried both and they both sucked equally. The service for company BLUE was slow at best. We didn't recieve our modem for 3 weeks, which as students meant we had to steal the neighbors internet in order to get any work done after 9pm when the classrooms closed. And we did a LOT of work after 9pm. Most of it actually, being students who had afternoon classes and slept until 11am if we could help it.
When I moved back to Edmonton and bought my condo, I didn't think much about until I moved in last Monday. I then realized I had no internet or TV to spend my free time on....I had to unpack! Lame. After this realization I quickly called my local internet/TV/ and home phone providers. In Alberta we have 4 choices. Company BLUE and RED of course, and then also GREEN and WHITE. My building as it turns out...only supports GREEN and WHITE for TV as I have digital cable hook ups and its something to do with the service. Excited to try these new companies with hopes they would suck less I called WHITE who had left me my very first piece of mail proclaiming a deal to cheap to be believed. As it turns out this deal had expired several months before I had possession. How did that happen? Never the less in my eagerness to get the internets...I order JUST internet from them with hopes I would have it for a month and cancel if I want to bundle my services. They would come out the next day to install, how kind!
Of course I had to call around to see what other deals they had. I googled company GREEN at work and found another deal too good to be true. Once I called them, it turned out that I had a special deal for my service area which was even BETTER! Hooray! Edmonton rocks! I can afford a PVR! But, oh...They can't install until the end of next week. Okay no worries, I can *gulp* find something to do. Maybe i'll *eep* unpack some more...
I've been a week without internet at home now (not counting my phone which is already over the monthly limit), so I am writing this at my work now (don't judge). Today was supposed to be the day they installed but instead, two days ago, they called and a very...young...sounding person left a message telling me that "um, your service has had to um be moved um to a week from now um because of your address mumble mumble should have been confirmed with you earlier this week um it will be an all day appointment on a weekday um".
*RAGE*. Two weeks without internet? WHAT THE HELL?! Hope thats okay? Why would moving my install date a week be ok?! Why did you have to say um 15 times to make matters worse?! Also. I have to take A WHOLE DAY OFF SO YOU CAN INSTALL MY INTERNET?!
Okay, well, I don't. My BF is living with me and currently does not have a job so he could stay. BUT THEY DON"T KNOW THAT. Thats the stupidest thing i've ever heard. The install only takes 3 hours. But I would've had to take a whole day off my job, costing twice as much as I would be paying for internet a month. What is BF gets a job? Huh?
Needless to say i'm in a rage. I've called multiple times, they said the manager would talk to the manager and call me back. He didnt. So I called again. They tell me theres nothing they can do, heres a free month of service! But only on your TV bill. Well thats just great. A whole month. Yipee. I'm tempted to go back to company WHITE but there prices are so much more and I don't get a PVR. And I want a PVR. What happened to proffesional courtesy? What happened to customer service? Nothing apperantly. As my BF, my friends, and my father all say: They all suck equally, so just go with one and suck it up. What do I do? Can I keep calling and demand more service? Should I switch companies? Or should I just suck it up and unpack for another week?
To be continued.
KB
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